eSellerate Shopper Support Center

Welcome to eSellerate's Shopper Support Center. If you are a customer who is making or has made a purchase, or if you have questions about an eSellerate transaction, please use the Knowledge Base to find the answers to your questions.

You can click here to access eSellerate After-Purchase Services, where you can view your receipt / invoice, obtain publisher contact information, and more.

Credit Card and Security Questions

Credit Card and Security Questions

Why is my American Express card not being accepted when purchasing in certain non-USD currencies?


When using an American Express card to place an order, you may choose to pay in several currencies. The list of available currencies for use with American Express is different to the list of currencies available when using other payment methods such as Visa or MasterCard accounts.


The currencies supported for American Express orders are as follows:

  • AUD
  • EUR
  • GBP
  • HKD
  • JPY
  • NZD
  • SGD
  • USD

If you need to pay using a different currency, consider using a Visa or MasterCard account, if one is available.  You may also be able to purchase a pre-paid Visa gift card and use that for your online purchase.


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