eSellerate Shopper Support Center

Welcome to eSellerate's Shopper Support Center. If you are a customer who is making or has made a purchase, or if you have questions about an eSellerate transaction, please use the Knowledge Base to find the answers to your questions.

You can click here to access eSellerate After-Purchase Services, where you can view your receipt / invoice, obtain publisher contact information, and more.

Credit Card and Security Questions

Credit Card and Security Questions

How secure is my credit card information?

Your credit card information is encrypted with SSL encryption in your browser and transmitted securely to our servers.  Our servers, in turn, transmit your credit card information with SSL encryption to the credit card processing center, where your card is charged like millions of others.  We receive confirmation from the credit card processing center and immediately erase all traces of your credit card information from our systems.  Your card information is never stored anywhere on our servers.  It is never stored to disk.  The encryption systems used by us are the same systems used by virtually every other secure web server in the world.

Downloads and Reinstalls
Failed Purchases
General Order Questions
Order Receipt Issues
Product Questions
Refunds and Returns
Serial Numbers and Registration Codes
Subscriptions and Recurring Billings