Knowledge Base

The Knowledge Base has more than 27 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Subscriptions & Recurring Billings
  2. How do I cancel my subscription?
  3. My credit card statement shows billings from RegNow Value Plus. How can I cancel this and prevent future billings?
  4. I received an e-mail message indicating that my subscription billing has failed. What should I do?
  5. More...
  1. Failed Purchases
  2. Why do I have a charge on my credit card account, when the purchase failed?
  3. My order will not go through. What should I do?
  4. I have received an e-mail message indicating that my order is being processed. What does this mean?
  5. More...
  1. Refunds and Returns
  2. Why am I being charged VAT?
  3. I would like a refund for my purchase. Who do I contact for a refund?
  4. My organization is tax exempt and does not pay sales tax. How do I purchase without paying sales tax?
  5. More...
  1. Downloads and Reinstalls
  2. My activation limit has been exceeded
  3. When I try to reinstall my software I get a message that says "the order information does not match our records". What does this mean?
  4. I am having trouble downloading the product I purchased, do you have any recommendations on resolving the issue?
  5. I have exceeded my redownload limit and need to download again.
  6. More...
  1. Serial Numbers and Registration Codes
  2. My activation limit has been exceeded
  3. How do I find my serial number?
  4. My e-mail address has changed. How do I retrieve my order information / serial number?
  5. More...
  1. Product Questions
  2. My activation limit has been exceeded
  3. Where is my CD?
  4. Who do I contact regarding questions that I have about the software that I have purchased?
  5. More...
  1. Order Receipt Issues
  2. Why am I being charged VAT?
  3. Why am I being charged sales tax on my purchase?
  4. How do I get a copy of my receipt?
  5. My organization is tax exempt and does not pay sales tax. How do I purchase without paying sales tax?
  6. More...
  1. Credit Card and Security Questions
  2. Why do I have a charge on my credit card account, when the purchase failed?
  3. How secure is my credit card information?
  4. I do not have a CSC number on my credit card, how can I purchase?
  5. What currencies does eSellerate accept?
  6. Why is my American Express card not being accepted when purchasing in certain non-USD currencies?
  7. More...
  1. General Order Questions
  2. My order will not go through. What should I do?
  3. My e-mail address has changed. How do I retrieve my order information / serial number?
  4. Why am I being charged VAT?
  5. I have received an e-mail message indicating that my order is being processed. What does this mean?
  6. Why am I being charged sales tax on my purchase?
  7. More...
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