Knowledge Base

Knowledge Base

The Knowledge Base has more than 27 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Subscriptions & Recurring Billings
  2. How do I cancel my subscription?
  3. I received an e-mail message indicating that my subscription billing has failed. What should I do?
  4. More...
  1. Failed Purchases
  2. I have received an e-mail message indicating that my order is being processed. What does this mean?
  3. My order will not go through. What should I do?
  4. More...
  1. Refunds and Returns
  2. I would like a refund for my purchase. Who do I contact for a refund?
  3. My organization is tax exempt and does not pay sales tax. How do I purchase without paying sales tax?
  4. More...
  1. Downloads and Reinstalls
  2. How do I re-download the product I purchased?
  3. I am having trouble downloading the product I purchased, do you have any recommendations on resolving the issue?
  4. More...
  1. Serial Numbers and Registration Codes
  2. How do I find my serial number?
  3. My activation limit has been exceeded
  4. More...
  1. Product Questions
  2. My activation limit has been exceeded
  3. Where is my CD?
  4. More...
  1. Order Receipt Issues
  2. How do I get a copy of my receipt?
  3. My organization is tax exempt and does not pay sales tax. How do I purchase without paying sales tax?
  4. More...
  1. Credit Card and Security Questions
  2. How secure is my credit card information?
  3. I do not have a CSC number on my credit card, how can I purchase?
  4. More...
  1. General Order Questions
  2. How can I purchase more than one copy of this item? I am not able to edit the quantity field in the shopping cart.
  3. I do not have a credit card. How can I make a purchase without a credit card?
  4. More...
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