Support Center

Welcome to our Support Center. Please use the Knowledge Base or Troubleshooter links below to find the answers to your questions about purchasing or registering software via the eSellerate system.

Click here to access eSellerate After-Purchase Services.

TroubleshooterTake a step by step tour to find your answer.
If your answer is not found, submit a support request.
Knowledge BaseBrowse or search the Knowledge Base for a wide variety of solutions.
DownloadsBrowse our library of downloads and files.

(Viewed)Most Popular Topics
6233My activation limit has been exceeded
3052How do I cancel my subscription?
2953When I try to reinstall my software I get a message that says "the order information does not match our records". What does this mean?
1193How do I find my serial number?
1042Why do I have a charge on my credit card account, when the purchase failed?

Most Recent Topics
1/4/2012My e-mail address has changed. How do I retrieve my order information / serial number?
1/4/2012How do I cancel my subscription?
1/4/2012I received an e-mail message indicating that my subscription billing has failed. What should I do?
11/14/2011Why am I being charged sales tax on my purchase?
9/22/2011I am having trouble downloading the product I purchased, do you have any recommendations on resolving the issue?

Knowledge Base

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