eSellerate Shopper Support Center

Welcome to eSellerate's Shopper Support Center. If you are a customer who is making or has made a purchase, or if you have questions about an eSellerate transaction, please use the Knowledge Base to find the answers to your questions.

You can click here to access eSellerate After-Purchase Services, where you can view your receipt / invoice, obtain publisher contact information, and more.

Credit Card and Security Questions
Downloads and Reinstalls
Failed Purchases
General Order Questions
Order Receipt Issues
Product Questions
Refunds and Returns

Refunds and Returns

Why am I being charged VAT?

The European Union's Value-Added Tax (VAT) is applied to an order only when a customer who resides in a member state of the EU purchases electronically-supplied services from a non-EU supplier, in our case through the eSellerate system.  eSellerate remits all VAT amounts collected to the appropriate taxation authorities in the EU.

Customers who represent an organization with VAT-exempt or VAT-deferred status may avoid paying VAT by entering the organization's VAT ID in the VAT ID field of the shopping cart.  The Web Store will query a Web service provided by the EU to verify the customer's VAT ID.  If the VAT ID is verified by the EU's Web service, no VAT will be collected on the order, and the customer's VAT ID will be displayed on the invoice / receipt following the completed purchase.

eSellerate's VAT ID IE 3315399UH is included at the bottom of every invoice / receipt.  For all orders that include VAT, eSellerate's physical address is also included on the invoice / receipt.

Serial Numbers and Registration Codes
Subscriptions and Recurring Billings