I would like a refund for my purchase. Who do I contact for a refund?

SUMMARY

eSellerate is generally not authorized to process returns on behalf of the publishers who use our service.  If you need to request a refund, please contact the publishers of the product.  This article explains how you can find the publishers' contact information.

MORE INFORMATION

We at eSellerate are e-commerce providers for many different software developers and publishers.  Companies contract with eSellerate to host their Web Stores and process their online transactions, but we are not the makers or marketers of the products.  As such, we are generally not authorized to process returns or refunds on behalf of our clients.

To request a refund, please contact the publisher of the product.  You can find contact information for the publisher by visiting After-Purchase Services or clicking the After Purchase Services tab above.  To log onto the site, enter your email address (the same one you entered on the Web Store when you placed the order) and your order number (it begins with "ST").  An example image of the main page of the site is included below.

Once you have logged on, you will see the publisher's contact information at the top right-hand corner of the next page.

If you do not know your order number, don't worry - the first page on the After-Purchase Services site includes a section called Finding your order number that lets you enter the e-mail address you used for the order.  When you click the E-mail Order History button, the system will automatically send a message with your complete order history (including order numbers) to that e-mail address.  Just check your e-mail to obtain the order number, and then you will be able to log on to After-Purchase Services.

Another way to find publisher contact information is via the original purchase receipt or Order Confirmation e-mail message if you still have them.