My organization is tax exempt and does not pay sales tax. How do I purchase without paying sales tax?

SUMMARY

eSellerate is legally obligated to collect state sales tax in certain U.S. states where eSellerate's parent company, Digital River Inc., has tax nexus. Although it is not possible to prevent sales tax from being collected on orders placed by customers in those states, customers whose organizations are tax-exempt can receive a refund of the sales tax collected on their orders.  This article describes the simple process of obtaining a sales tax refund.

MORE INFORMATION

Because there are no online databases by which various state-issued tax IDs may be electronically verified in real-time, it is not possible to prevent sales tax from being collected on orders placed by customers located in states where Digital River has tax nexus.

However, customers whose organizations are exempt from paying sales tax can receive a full refund of the sales tax amount, credited back to the same payment account used for the order.

To receive a refund of state sales tax after placing an order

1) If you have accessed this Knowledge Base article via the Troubleshooter link on the Support portal, continue with the troubleshooter (selecting "My answer is not here" if needed) and submit a ticket to eSellerate Support.

-OR-

Send an e-mail message to support@esellerate.net with a subject line of "Sales Tax Refund Request".

2) In the support ticket or e-mail message, include the order ID shown on your receipt / invoice. The order ID always begins with "ST" (e.g., "ST123456789").

3) In the support ticket or e-mail message, please attach your organization's tax exempt documentation. This may be a certificate, tax form, or other government-issued documentation. If you are not able to attach an electronic copy of your documentation, please include your organization's tax-exempt ID.

Once your refund has been processed, eSellerate Support will reply by e-mail and confirm the refund. The funds will post back to the payment account (e.g., credit card) used for the order within 3-5 business days, or sooner.