eSellerate Shopper Support Center

Welcome to eSellerate's Shopper Support Center. If you are a customer who is making or has made a purchase, or if you have questions about an eSellerate transaction, please use the Knowledge Base to find the answers to your questions.

You can click here to access eSellerate After-Purchase Services, where you can view your receipt / invoice, obtain publisher contact information, and more.

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Subscriptions and Recurring Billings

Subscriptions and Recurring Billings

How do I cancel my subscription?

SUMMARY

This article provides simple instructions for canceling a subscription initiated through an eSellerate Web Store or Embedded Web Store purchase.

MORE INFORMATION

If you have received an e-mail notification about an upcoming subscription billing, and/or you want to cancel a subscription that was originally initiated through an eSellerate Web Store or Embedded Web Store purchase, you can use the following simple steps to cancel the subscription.

Note:  If your credit card statement shows transaction descriptions that include the phrase RegNow Value Plus, please click here for a different set of instructions to cancel the recurring billings.

1. Visit our After-Purchase Services (APS) site at http://store.esellerate.net/support.
2. Near the top right-hand side of the page, enter the e-mail address that you entered for the original purchase, and the order ID of your original purchase.  Your order ID begins with "ST" and includes several numbers; this information is included in any notification e-mail messages you have received.





Note:  If you do not know your order ID, you can have the system automatically send you the entire purchase history for your e-mail address, using the E-mail field and the E-mail Order History button further down the same APS page.
3. Click Submit.
4. On the next page, click Cancel.  (Note:  The screen shot image below is only an example.  Different options may appear in the Subscription Management section depending on the terms and status of the subscription.)


5. You will be prompted to confirm that you want to cancel the subscription; click Yes.

That is all there is to it.  If you follow the simple steps above, your card will not be billed again for the subscription.